Are solicitors all useless or have I just picked a really bad one? I thought you'd at least need some sort of general intelligence to become one.

Had a bid accepted on a house 2 weeks ago, went in signed the relevant representation contracts and gave proof of ID etc. They managed to lose the copies of my ID meaning I had to go back in again as for some reason they wouldn't let me send a copy by email (Even though they've already validated the originals). They didn't actually tell me this I had to ring up to ask for an update on if the searches etc had started.

I rang up today for another update and they basically took offence that I was ringing up asking what they're currently doing and if there's anything they need from me: "We would move faster on the file if we didn't need to keep giving updates every other day", I went off on one a bit on the phone and said it's actually been a week and in slightly kinder words, I'm paying you for this shower of shit service.

I might ask to speak to the senior partner if this carries on but as a rough guideline how often did anyone who has been through the process have to chase them? Surely they should actually provide updates themselves...