Wouldn't a business just be able to join as an individual to see the feedback on their business?
Wouldn't a business just be able to join as an individual to see the feedback on their business?
Not unless they pay the subscription.Originally Posted by Yevrah
Feedback is private so users can't see other users' feedback, as far as I understand it.
What does your platform do?
Dining for Every Body and Mind - Private. Anonymous.
Leave feedback. Get change.
Help make hospitality safer, more enjoyable and more accessible for all.
How as an individual do I know I'm going to somewhere that serves a good coeliac friendly burger in an anxiety friendly environment then?
You don't, as far as I can tell.
It's all about telling the restaurants about business they're losing out on. But the restaurants will only see that feedback if they sign up. I think.
Yes this is correct.
I may possibly be living in a middle class bubble, but I can't remember the last time I wasn't asked if I had any allergies/dietary requirements when eating out.
Yeah, but you obviously say no. If you say yes they hit you with a chair and you wake up outside by the bins.
Probably easier to dump your girlfriend and find a normal one, rather than curate a personalised list of places she will and won’t go.
I'm a twit
Most of it is virtue signalling and won't bring them revenue because of that.
But then youre back to whats in it for the customer and if theres no sharing of experiences or visibility over the weight/number/type of suggestions then I think buy in will be a struggle.
Things that really work on the internet get traction because of herd mentality, people visibly see what other people are doing and they follow it.
They get vouchers for top contribution. I want it to be private and anonymous because then you can get as freaky as you like and also it prevents Karens and malicious intent.
This.
I have a non-super-death peanut allergy child and like fuck does that ever get mentioned at the cursory questioning.
I can sort of sympathise with Magic as so little effort/complete tokenism is put into this whole area, but I'm not really sure I understand the business case.
The case is demonstrate how much money you lose by not catering for the mongo army. We will rise up.
This feels more like you should start a petition to an MP rather than a business model.
I managed to fix this.
The problem is if you build it, will the mongos come?
For example Victoria's Secret bowing to pressure and moving away from fetishised lingerie purely for men's enjoyment into more inclusive stuff for the munters and chubsters - but the munters and chubsters were never actually going to buy their product they just like moaning, so profits are in the toilet.
The ones I've spoken to so far (and even normies) have said they would 100% use it. That's what my landing page is for, to test the waters. Now the interesting bit is yes loads of mongos and normies might use it, but that doesn't mean hospitality will pay for it.
The feedback I got there is 'how will it make me money' and that's when I incorporated the booking side in to it. This bit is super clever and I'm not giving it away but yes, the restaurants will make direct revenue from this.
Did Victoria's Secret actually do that? Incredible.
I find the mass delusion when it comes to how profitable these things will be that the big name companies seem to be going through at the moment fascinating.
The feedback examples you already have (and I'm honestly not being a dick here, I'm genuinely wondering), with regards this one:
What is the end game improvement there if that feedback goes to the restaurant?"We went out for a family meal for Father's Day but the venue was very full with no soft furnishings to absorb any of the sound which made it too overwhelmingly loud for my daughter, who has ASD. The voices plus the footsteps on the hardwood floor, plus the scraping of wooden chairs on the wooden floor, plus the clinking of cutlery and the clattering of plates, it was all too much. We had to retreat outside and then my daughter was too afraid to go back in. Such a shame because the food and service was lovely, but you can't hear yourself think!"
The place was busy on Fathers Day. It's going to be, that's what they want. If the voices of others and chairs scraping on the floor and cutlery clinking together are triggers then yes that is shit and I sympathise but let's be honest you're just not eating out anywhere ever, surely?
I think other people have said maybe specialise more and that doesn't sound like a bad idea. You focus on, for example, coeliacs or nut allergies or whatever and those are more fixable situations I imagine.
That particular family of five are never going back there. If they just had rubber covers for the chairs it would massively improve the noise issue.
Oh well, that's just Ł150 a month that's been lost.
Plus rubber cutlery plus telling other people not to talk.
What if they make the changes and other people review it as shite because of the changes?
They won't unless they get it catastrophically wrong.
Phase 2 is to put in recommendations and connections with the right people to help improve the right way.
Well maybe. A quiet hour might be a good idea, like supermarkets. If it fills the place on a cold wet evening in Stoke who care.
Whilst a restaurant might not have a designated quiet hour, Google does a good job of "tracking" how busy they are on average at certain hours. Plus you could just go for early/late lunches or early dinners.
Going on a Father's Day (as that review stated) isn't the brightest idea if you have a kid who is so stressed out from noises/people. A restaurant isn't going to do anything to try and help someone with difficulties on a day that they're going to be rammed no matter what.
I know that, I am not stupid. Extremely popular and niche restaurants this probably isn't for. Which is fine. It's meant to help struggling hospitality venues by giving them USPs, USPs that have been created by potential customer base.
People say all kinds of shit. Ask them what things they actually use, then you might get some sort idea of what their behavior might really be.
Moaning on echo chambers. As attractive as that sounds, it's not as attractive as actually making a difference.
Oh wait...
Interesting. As I say, I wasn't meaning to come across as sarcastic. it was a genuine query.
In that case I would definitely tailor the feedback form a little bit. By all means have a free-for-all text box on there. But I would include a specific "what one thing could we realistically change that would encourage you to come" section too.
Because, personally, if I owned the place and just got that whole block of text as feedback I would think "it sounds like she effectively wants me to build a sound proof room, I can't do that" and just discard it completely. Whereas if there was a section that told me quite succinctly "if you put rubber covers on the chairs we would be much more likely to come" I would probably look into sorting that out right away.
You want to make it as constructive and aimed towards quick wins as possible, and stay away from long rants (not having a go at that lady) as they don't really add anything. You're effectively just paying to look at the bad reviews people leave you on Tripadvisor or whatever in that case.
I mean that might already be the setup behind the scenes for the feedback form, I don't know. But that is my take on it.
You're spot on. I do have a general comments box but there are a lot of categories/options before that because I want to build it around defined keywords, that's how you can filter costs, losses, gains, announcements etc.
That sounds like it will do the trick.
Because, let's be honest, getting the quick change works for that family in that they get to go out to eat. But big picture it works for you and helps perpetuate the growth of the whole thing.
Because I know it sounds cynical as fuck but we live in the social media age so the restaurant probably puts it on Facebook et al to give itself a pat on the back. Why would you not. "We've made this change to cater to our customers with more specialised needs". Everyone goes "aw, thats nice" and likes it and it becomes a selling point of the place even for the people who aren't affected by the problem itself and increases the visibility of it to everyone.
They stick "thanks to Feeding Forward for the feedback" on there too, other places see it, sign up, everyones a winner.
Even better, you get a story like that picked up by local media (they love this kind of thing, again it sounds cynical but they seem to love trawling social media for an easy "good news" story and inclusivity is a very in thing at the moment) and it gets any sort of traction online name checking your company and it's very good for signups I would imagine.
Magic we've had our differences and while I should be loathe to help you I respect the fact that you're trying something so I'll give my feedback/overall thoughts on the idea and hope that you won't take any negativity as personal.
I haven't read every post so maybe I'm wrong/this has been explained and feel free to point out if I've misunderstood.
I feel this whole thing is concentrating on the micro not the macro. Rather than a user signing up to your service and relying on individuals to create your ecosystem you should be approaching the businesses to sign up to input how they accomodate this or that allergen which creates a database of information that aggregators can pull from without the individual who's failing body can't process gluten every having to see your site. Let alone create an account etc.
The current vision relies on too many steps from the user to ever scale. If you can provide the API data to a JustEat, TripAdvisor etc that they can build it into their filtering system that's where you make the money. Then if you want to do this feedback stuff, on the user side allow people to rate whether the info the business provides is true provide feedback etc.
Overall I just don't see how it scales or is useful to even the people that want it unless you have a couple hundred thousand people go out of their way to use it and I don't see how you get to that user number on this current path.
Magic pivoting from laughing at gore and animal abuse to... this, is truly tragic to behold.
Can you be more specific on paragraph 3 & 4 please, that is if you can stomach elaborating for me.
I'm misunderstood.
The core rule of the internet is the 90/9/1 rule. 90% of internet users are passive. Any time you ask anyone to do anything the most likely scenario is they won't. For every extra step a user has to take the drop-off rate increases.
Say you have 100 people with a base interest in this. The moment you ask them to register, you've lost 80 of them. If you make them verify their email before doing anything, you've lost 15 more.
So to get your product to be useful for people you'd need millions of people to see it. The best way to get to the millions is by providing a service to the people who already have the millions of people rather than you convincing millions of people to take a punt.
Not sure if you've misunderstood. The users want something and that's change. The platform will facilitate that. I'm not asking them to do something for nothing.
This was the most pointless thread of all time Tragic. You've already decided you're right and everyone else is wrong, so just crack on and deliver the lulz.
Yeah, but even if it's ultimately what they'd want you need to engage them and in the instant gratification World we live in anything that takes longer than a single digit number of seconds deters people.
Google pitch decks and have a look at how they structure proposals. See if you can actually put it into something that's easy to understand and quantify your market and potential growth. I think it was on one of the early pages that people will keep going back and say "I didn't eat here tonight because you didn't cater for x" but that's a pretty big assumption - maybe I'd do it once but every time I walk past Burger King? Doubtful.
Well that's not true, I've completely changed my landing page and other things, for me this thread has been brilliant so thank you all.
The drive is the inadvertent exclusion. At the end of the day, the buck lies with the people who want to make the change. If they can't be arsed, then fair enough, but this is their opportunity to actually make a difference.
They make *far* more effort on their closed groups and forums, yeah the dopamine of a public rant is nice but it's not achieving anything.
To say as well, it's not aimed at the likes of these careless franchise fucks.
The website is much better tbf
I'm a twit
I'd still have a look at pitch decks if you're still looking for money. I've been involved in creating and pitching so there is great value in understanding how to sell your product or service.
Already on it, thanking ya.
Posting Permissions
Reply With Quote