O2 Guru – Pushpanjali : Hello, it's O2 Guru – Pushpanjali here. I hope you're well. What can I do for you?
Baz :
Hi. I bought my phone years ago now from the o2 shop. It's an iphone 4S that I bought outright. could you tell me if it's locked to o2?
O2 Guru – Pushpanjali : Baz, all O2 phone which purchased from O2 is locked with O2 network.
Baz :
Can I please get it unlocked?
O2 Guru – Pushpanjali : Have you purcahsed it in contract or as a SIM free phone?
Baz :
SIM free.
Baz :
I paid £499.99
O2 Guru – Pushpanjali : Then it'll unlock it in pay and go and unlocking fees should be £15 and you need to register any pay and go number with this phone.
O2 Guru – Pushpanjali : Let me explain you with the whole process to get it unlock.
O2 Guru – Pushpanjali : You need to registered any pay and go number with this phone. To register your mobile number to the iPhone please insert the O2 Pay & Go SIM card in it top-up with more than £15 and make a chargeable call from UK. Also you need to insert your Pay & Go SIM card in your iPhone for at least 24 hours after making calls. There is a one off charge of £15 for unlocking. Once you have made a chargeable call please contact us after 24 hours and we'll help you with the unlocking.
Baz :
I've been using the phone for almost 4 years with my O2 SIM only pay-monthly deal
Baz :
It's not a pay and go sim.
O2 Guru – Pushpanjali : Baz, all SIM free phone will unlock with pay and go, contract phone is difference and it should be purchase on same contract, then it'll unlock, if you purcahsed as a SIM free phone then it'll unlock in pay and go and unlocking fees should be £15
O2 Guru – Pushpanjali : It's clearly mentioned in our webiste.
Baz :
"If you're a Pay Monthly customer, then you can unlock your iPhone at any time, for free. This doesn't affect your contract though – you'll still need to see out the rest of"
O2 Guru – Pushpanjali : Please check this link :
http://www.o2.co.uk/help/phones-and-...her-network#qs
Baz :
I've just requested the unlock on the websit
Baz :
We'll process the request within 10 days and will contact you by text or email to tell you what to do next.
Baz :
for free. no mention of the £15 you're asking me for.
O2 Guru – Pushpanjali : Baz, but you've not purcahsed it in contract, you've purcahsed it as a SIM free phone as you said.
Baz :
yes, but i have an o2 pay monthly contract
O2 Guru – Pushpanjali : Please check the above link.
O2 Guru – Pushpanjali : But, you've not purcahsed this
phone in contract.
O2 Guru – Pushpanjali : Try to understand that which phone purchase in contract then we can unlock it free but if you purchase it as a SIM free phone then it'll unlock in pay and go and unlocking fees should be £15.
O2 Guru – Pushpanjali : There is 2 type of contract, which is SIM only contract and another is phone contract.
O2 Guru – Pushpanjali : So id you've phone contract then phone will unlock free.
Baz :
Butit's still listed in My O2 as "Pay Monthly," not Pay & Go.
O2 Guru – Pushpanjali : If you've SIM only deal and you've purchase phone as a SIM free ( not in contract) then it'll unlock in pay and go.
O2 Guru – Pushpanjali : Baz, are you not reading my text?
Baz :
and the link you provided states if youre a pay monhtly customer it's free. if you're pay and go (ie you top up by paying cash when credit runs out) it's £15. so surely it's free for me? I pay £22 every month.
Baz :
yes I am reading what you're saying but I'm also reading what your link says and it's different
O2 Guru – Pushpanjali : Let me check your account and then I'll help you with the details.
O2 Guru – Pushpanjali :
Can I just confirm your full name & mobile number you're contacting us about?
Baz :
Baz Awesome : 0********9
O2 Guru – Pushpanjali : Have you purchase this phone in this contract?
Baz :
Nope. I paid £500 for it in 2012.
O2 Guru – Pushpanjali : Then how can we unlock this phone is it is not purchase this phone in contract??
Baz :
But you could for £15?
Baz :
I've already submitted the unlock request on My O2. Would it not have said it wasn't possible, if it wasn't possible?
O2 Guru – Pushpanjali : You can try but I'll like to tell you might be it'll get rejected, because this is not a contract phone.
O2 Guru – Pushpanjali : Are you the account holder?
Baz :
Yes
O2 Guru – Pushpanjali : Great, Thanks for confirming.
Can you tell me the
1st & 3rd characters of your security answer please?
Baz :
* & *
O2 Guru – Pushpanjali : Thanks for the security checks.
Baz :
It says I'll be notified within 10 days. Does it usually take the full 10 days?
O2 Guru – Pushpanjali : Baz, I can see that you've purchase this contract as a SIM deal, there is no phone in this contract.
O2 Guru – Pushpanjali : So it'll not unlock it in pay monthly.
Baz :
I'll take my chances.
O2 Guru – Pushpanjali : Okay,
Baz :
It says I'll be contacted by text OR email. Will it be both?
O2 Guru – Pushpanjali : Yes you'll get both.
Baz :
Okay. thanks for your help.
O2 Guru – Pushpanjali : Thanks for being very patience and kind understanding.
O2 Guru – Pushpanjali : You're most welcome.
It was lovely and pleasant chatting with you. Have a great day ahead.Take care & Bye bye
:)