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Thread: I.T Help Desk

  1. #1
    Living Legend! TG09's Avatar
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    Lightbulb I.T Help Desk

    As an IT buff, I thought I would open the help desk.

    Anything from PC's, and anything I.T related can be posted in here.

    I will do my best to help you out.

    I do have a Facebook Geek page, people can like and use if needed - link

    Thank you and come again!

  2. #2
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    Thank you for your email, your request has been changed to medium importance and a member of the team will be in touch within 168 hours.

  3. #3
    Living Legend! TG09's Avatar
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    Haha pretty much, need more staff to keep this place running. 168 hours kinda good right now.

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    Senior Member Pleb's Avatar
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    Is this the new Computer thread?

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    Living Legend! TG09's Avatar
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    Sure why not, I couldnt see if one had been created.

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    Webly Ian's Avatar
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    I've tried googling this but not found a fix that actually works yet. On my doddery old home laptop svchost sometimes goes mental and takes a shit load of processing power and then when I kill the process everything runs quicker again (usually) but fucks up in other ways. Is there a simple idiotproof way to fix this?

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    Living Legend! TG09's Avatar
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    Quote Originally Posted by Ian View Post
    I've tried googling this but not found a fix that actually works yet. On my doddery old home laptop svchost sometimes goes mental and takes a shit load of processing power and then when I kill the process everything runs quicker again (usually) but fucks up in other ways. Is there a simple idiotproof way to fix this?
    Press Win + R and type 'msconfig' and click on Start up and see if there is anything you are disable that doesn't need to startup on boot up. If you have loads of icons on your bottom right taskbar, this might help with the svchost issue. Stuff like iTunes etc.. this will all take up memory and CPU usage, after a while will slow things down.

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    Webly Ian's Avatar
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    I've been through the startup stuff once or twice but there are probably things that I didn't know what they were so I just ignored them. Should probably get my Google on and see what they all are.

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    Living Legend! TG09's Avatar
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    Quote Originally Posted by Ian View Post
    I've been through the startup stuff once or twice but there are probably things that I didn't know what they were so I just ignored them. Should probably get my Google on and see what they all are.
    Take a screenshot and I can take a look.

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    I can't add songs to my iPod. I've tried it with a bunch of software packages but with each they transfer the songs and the software closes right at the moment it would finish, and the changes haven't saved. Any ideas?

    Oh an I'm on Linux, btw.

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    Senior Member Demerit's Avatar
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    How the hell do you get rid of conduit.

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    Living Legend! TG09's Avatar
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    Quote Originally Posted by Hammer View Post
    I can't add songs to my iPod. I've tried it with a bunch of software packages but with each they transfer the songs and the software closes right at the moment it would finish, and the changes haven't saved. Any ideas?

    Oh an I'm on Linux, btw.
    I am no Linux boffin so can not help you on that. Here is a Linux that might help you - http://www.linuxjournal.com/article/8160

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    Living Legend! TG09's Avatar
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    Quote Originally Posted by Demerit View Post
    How the hell do you get rid of conduit.
    Are you referring to this - https://en.wikipedia.org/wiki/Conduit_%28software%29

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    Senior Member Demerit's Avatar
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    Quote Originally Posted by TG09 View Post
    No, it's a search bar essentially which slows the fuck out of any browser you use.

    I've followed all sorts of how to video and articles but none seem to work.

    Its not actually for me, its for one of my business partners and like fuck am I paying someone to come and get rid of a search bar.

  15. #15
    Living Legend! TG09's Avatar
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    Quote Originally Posted by Demerit View Post
    No, it's a search bar essentially which slows the fuck out of any browser you use.

    I've followed all sorts of how to video and articles but none seem to work.

    Its not actually for me, its for one of my business partners and like fuck am I paying someone to come and get rid of a search bar.
    Ah ok, go in to Safe mode if you are running windows and removing it from Add/Remove if you havent already.

    Install Spybot Search and Destory from here - http://www.safer-networking.org/spybot2-own-mirror-2/
    Update that once installed and run it, it will take about 10 - 15mins and it should remove all adware and malware.

    Found this - http://www.spywareremove.com/removesearchconduit.html I would go in to Safe mode and remove what you can manually after the Spybot bit.

    Pain in the arse by the looks of it

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    Senior Member Demerit's Avatar
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    Cheers sweetheart, I'll give that all a go tomorrow.

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    ram it up your shitpipe Giggles's Avatar
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    Been trying for the past hour to set up a pop3 work email on Outlook 2016. How the fuck can it not set up on that no matter what I do, but it will work instantly on the poxy default Windows 10 email? I have tried every port number I can possibly find for the outgoing smtp and it will not send an email even though they are coming in fine.

  18. #18
    ram it up your shitpipe Giggles's Avatar
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    Quote Originally Posted by Giggles View Post
    Been trying for the past hour to set up a pop3 work email on Outlook 2016. How the fuck can it not set up on that no matter what I do, but it will work instantly on the poxy default Windows 10 email? I have tried every port number I can possibly find for the outgoing smtp and it will not send an email even though they are coming in fine.

    Finally. If anyone else is having the same problem then the fix is below. It occurs after the Windows 10 upgrade.

    http://www.slipstick.com/outlook/out...in-windows-10/

  19. #19
    Living Legend! TG09's Avatar
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    I need to get my hand on Office 2016

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  21. #21
    Living Legend! TG09's Avatar
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    how cool is that, I think its the first time I have seen that

  22. #22
    ram it up your shitpipe Giggles's Avatar
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    Same here. I think 3.1 was the first I used.

  23. #23
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    3.1 was my first I think, used DOS a lot, only loaded in to Windows for the Word or something. DOS was used mainly for the games, created a batch files so I could press 1 - 9 to load the games up, so I don't have to type C:\Program Files\...\... all the time.

  24. #24
    Senior Member Disco's Avatar
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    In their wisdom my bosses have tasked me with making a short video showing some of our production process. I took the raw footage today but I need to edit it all together and tidy it up etc, now I've never done anything like this and as a first run it doesn't need to be anything amazing so I'm looking for suggestions for free to use software (ideally without watermarking) that will do the job.

  25. #25
    Isn't he banned? Baz's Avatar
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    Quote Originally Posted by Disco View Post
    In their wisdom my bosses have tasked me with making a short video showing some of our production process. I took the raw footage today but I need to edit it all together and tidy it up etc, now I've never done anything like this and as a first run it doesn't need to be anything amazing so I'm looking for suggestions for free to use software (ideally without watermarking) that will do the job.
    Is Windows [Live] Movie Maker still a thing?
    I'm a twit

  26. #26
    Living Legend! TG09's Avatar
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    Quote Originally Posted by Baz View Post
    Is Windows [Live] Movie Maker still a thing?
    Looks like it. - http://windows.microsoft.com/en-us/windows/movie-maker

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    Senior Member Disco's Avatar
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    Well that would be handy, thanks chaps.

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    hello -

    my laptop keeps intermittently resetting itself connection wise.

    i get a err_network_changed error from Chrome every minute or two. it makes the internet generally unusable.

    now i've already:

    uninstalled/reinstalled the network adapter
    updated drivers
    reset/flushed my dns cache
    reset my ip address
    power cycled both the laptop and router/modem
    uninstalled chrome
    reinstalled chrome
    tried another browser
    changed LAN settings to not automatically detect

    i really don't know what else to do.

    any ideas are appreciated

  29. #29
    Won the Old Board Lewis's Avatar
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    My computer is becoming increasingly insistent that I download Windows 10. Is it something I should do?

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    More successful than most Magic's Avatar
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    Quote Originally Posted by bruhnaldo View Post
    hello -

    my laptop keeps intermittently resetting itself connection wise.

    i get a err_network_changed error from Chrome every minute or two. it makes the internet generally unusable.

    now i've already:

    uninstalled/reinstalled the network adapter
    updated drivers
    reset/flushed my dns cache
    reset my ip address
    power cycled both the laptop and router/modem
    uninstalled chrome
    reinstalled chrome
    tried another browser
    changed LAN settings to not automatically detect

    i really don't know what else to do.

    any ideas are appreciated
    Is it definitely the laptop?

  31. #31
    Senior Member Disco's Avatar
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    Not if 7 is doing everything you need it too. I have 10 on my new pc and it's good (ie it's not actively annoying like 8 or Vista) but I have a feeling it would have been resource hungry on the old one.

    Also spying.

  32. #32
    Won the Old Board Lewis's Avatar
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    I have Windows 8, and it's not that annoying now it goes straight to the desktop.

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    Quote Originally Posted by bruhnaldo View Post
    hello -

    my laptop keeps intermittently resetting itself connection wise.

    i get a err_network_changed error from Chrome every minute or two. it makes the internet generally unusable.

    now i've already:

    uninstalled/reinstalled the network adapter
    updated drivers
    reset/flushed my dns cache
    reset my ip address
    power cycled both the laptop and router/modem
    uninstalled chrome
    reinstalled chrome
    tried another browser
    changed LAN settings to not automatically detect

    i really don't know what else to do.

    any ideas are appreciated

    Use a different browser, IE. If IE is still doing the same reset the settings for IE.
    Also try turning off the Router for a minute or two and turn it on and try connecting to the internet again.
    Otherwise, if you are getting internet connection issues you might have Malware/Adware installed causing issues.

    Install Spybot search and destory, update it and login to Safe mode and run it.

  34. #34
    Living Legend! TG09's Avatar
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    Quote Originally Posted by Lewis View Post
    My computer is becoming increasingly insistent that I download Windows 10. Is it something I should do?
    Install Windows 10

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    Quote Originally Posted by Magic View Post
    Is it definitely the laptop?
    I say yes because when I play FIFA or watch Netflix for example I don't have any resets. Netflix you could say maybe the show/movie just loaded in the time it was up, but I feel like FIFA would be unplayable.

    And oh actually I also used the Internet Explorer on my Xbox One to surf and it was working perfectly without any delay or hold up at all.

    I forgot to mention I also did a complete windows reset of my laptop back to factory settings as well as ran a few different cleaners (malwarebytes, ad-aware, ccleaner, can't think of the other one)

    I'm so puzzled.

  36. #36
    More successful than most Magic's Avatar
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    Are they hard wired? Try your laptop on a different connection.

  37. #37
    Living Legend! TG09's Avatar
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    Also check your dhcp on your router to see if you know all the devices that are connected, someone could of hijacked your wifi.

  38. #38
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    Quote Originally Posted by Magic View Post
    Are they hard wired? Try your laptop on a different connection.
    oh I do have the XBOX wired actually now that you mention it fuck my bad.

    Gonna take it over to my buddy's house later tonight and double check.
    Quote Originally Posted by TG09 View Post
    Also check your dhcp on your router to see if you know all the devices that are connected, someone could of hijacked your wifi.
    Thanks bub I'll do that when I get home.

    Thanks for the help fellers, I'm generally pretty decent at sorting out these things through google so I'm pretty frustrated at the moment.

  39. #39
    Won the Old Board Lewis's Avatar
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    This Windows 10 upgrade isn't going to wipe all of my files is it?

  40. #40
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    Quote Originally Posted by Lewis View Post
    This Windows 10 upgrade isn't going to wipe all of my files is it?
    Your porn is safe, don't worry.

  41. #41
    Won the Old Board Lewis's Avatar
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    It's rubbish and takes longer to log in.

  42. #42
    ram it up your shitpipe Giggles's Avatar
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    I do be logged into mine in less than a third of the time it took before.

    .

  43. #43
    Senior Member niko_cee's Avatar
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    Windows 10 has revived my system. Back to being nice and quick again. Took ages for the update to become available, but it has been worth it.

  44. #44
    Senior Member Disco's Avatar
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    Power on to desktop in about 10 seconds.

  45. #45
    Living Legend! TG09's Avatar
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    Quote Originally Posted by Lewis View Post
    This Windows 10 upgrade isn't going to wipe all of my files is it?
    Nope, I have upgraded my work laptop and my home gaming rig and all files are safe.

    You might need to install new graphics drivers and sounds drivers, and you are good to go.

  46. #46
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    Where's the cheapest place to legally purchase Microsoft Office?

    I mainly require Excel and Outlook. 2010 versions would be fine.

  47. #47
    ram it up your shitpipe Giggles's Avatar
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    The Office 365 subscription isn't too bad, though there's probably cheaper out there.

    Would OpenOffice do for what you need?

    EDIT: Ah, forget OpenOffice, I didn't see you needed Outlook.

  48. #48
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    Sadly OpenOffice isn't suitable for me. I've been given some mammoth spreadsheets to work with and they don't seem to import into open office very well. It's usable but far from ideal.

    365 subscription isn't a bad shout. I didn't realise they offered a subscription model.

  49. #49
    More successful than most Magic's Avatar
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    Can you take out a 30 day trial?

  50. #50
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    It looks like you can but at £5.99 a month I'm going to sign up. You can also cancel anytime which is fantastic.

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